Fileupload after Upgrade to 1.18.4 not possible - Installation and Setup Help https://osawesome.com/community/installation/fileupload-after-upgrade-to-1-18-4-not-possible/ osTicket Awesome Discussion Board en-US Thu, 08 Oct 2026 07:54:58 +0000 wpForo 60 Fileupload after Upgrade to 1.18.4 not possible https://osawesome.com/community/installation/fileupload-after-upgrade-to-1-18-4-not-possible/#post-3496 Mon, 24 Aug 2026 09:04:50 +0000 Hello everyone,
I updated from version 1.18.3 to the current version, 1.18.4. I performed the upgrade according to the instructions (the old FTP folder is still available).

The ticket system itself is running without issues, but two things are no longer working:

1. Uploading files within a ticket – the following error occurs - File Upload Error.png

2. Insert a Screenshot in a ticket - Just a small thumbnail appears here.

 

System-Info:

osTicket v1.18.4 // osTicket-1.18.4-Awesome-101
PHP 8.2.30-nmm1 // MySQL 10.11.14 // Apache

 

No root Server, Ticket System is hosted since Years on All-Inkl. Webserver.

 

I suspect there's something wrong with the upload—both issues are related to that. Does anyone have any ideas?

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