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									Ticket Internal Activity Alert - Bugs and display issues				            </title>
            <link>https://osawesome.com/community/bugs/ticket-internal-activity-alert-116731/</link>
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							                    <item>
                        <title></title>
                        <link>https://osawesome.com/community/bugs/ticket-internal-activity-alert-116731/#post-3239</link>
                        <pubDate>Thu, 19 Oct 2023 13:36:36 +0000</pubDate>
                        <description><![CDATA[Hi Dominik,

@rglfsucu is probably correct... there is likely a setting somewhere that you can enable to allow notifications to all of the agents.

I am an one man operation, so I have no ex...]]></description>
                        <content:encoded><![CDATA[Hi Dominik,

@rglfsucu is probably correct... there is likely a setting somewhere that you can enable to allow notifications to all of the agents.

I am an one man operation, so I have no experience using osTicket collaboratively.&nbsp;

And, either way, this is actually an osTicket question, not an issue with osTicket Awesome.

You'll chances of finding a helpful response would be a lot higher if you posted this question in the <a href="https://forum.osticket.com/">osTicket Forum</a>.

I'll mark this as 'Resolved', but if you can still reply if you wish to.

Thank you for understanding.]]></content:encoded>
						                            <category domain="https://osawesome.com/community/bugs/">Bugs and display issues</category>                        <dc:creator>stevland</dc:creator>
                        <guid isPermaLink="true">https://osawesome.com/community/bugs/ticket-internal-activity-alert-116731/#post-3239</guid>
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				                    <item>
                        <title></title>
                        <link>https://osawesome.com/community/bugs/ticket-internal-activity-alert-116731/#post-3199</link>
                        <pubDate>Wed, 10 May 2023 10:04:50 +0000</pubDate>
                        <description><![CDATA[I believe that is an alert setting you need to change.&nbsp;]]></description>
                        <content:encoded><![CDATA[I believe that is an alert setting you need to change.&nbsp;]]></content:encoded>
						                            <category domain="https://osawesome.com/community/bugs/">Bugs and display issues</category>                        <dc:creator>rglfsucu</dc:creator>
                        <guid isPermaLink="true">https://osawesome.com/community/bugs/ticket-internal-activity-alert-116731/#post-3199</guid>
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				                    <item>
                        <title>Ticket Internal Activity Alert</title>
                        <link>https://osawesome.com/community/bugs/ticket-internal-activity-alert-116731/#post-697</link>
                        <pubDate>Wed, 10 May 2023 04:09:41 +0000</pubDate>
                        <description><![CDATA[New Internal Activity Alert:&nbsp;
&nbsp; &nbsp;Status:&nbsp;&nbsp;&nbsp; &nbsp;Enable&nbsp; &nbsp;&nbsp;
&nbsp; &nbsp;Last Respondent&nbsp; Enable
&nbsp; &nbsp;Assigned Agent / Team&nbsp; E...]]></description>
                        <content:encoded><![CDATA[New Internal Activity Alert:&nbsp;
&nbsp; &nbsp;Status:&nbsp;&nbsp;&nbsp; &nbsp;Enable&nbsp; &nbsp;&nbsp;
&nbsp; &nbsp;Last Respondent&nbsp; Enable
&nbsp; &nbsp;Assigned Agent / Team&nbsp; Enable
&nbsp;

When Agent (or Another agent)&nbsp;add to the public (owner) reply thread, don't working Agent/Team Assign Alert. Itś problem when multiple agents collaborate on a thread, no one is notified (but primary Assigned Agent).]]></content:encoded>
						                            <category domain="https://osawesome.com/community/bugs/">Bugs and display issues</category>                        <dc:creator>Dominik SEDLÁK</dc:creator>
                        <guid isPermaLink="true">https://osawesome.com/community/bugs/ticket-internal-activity-alert-116731/#post-697</guid>
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