osTicket Awesome Forums - Recent Posts

Is this product dead? Has there been no feedback for months?

astaadmin — Thu, 17 Sep 2026 09:31:11 +0000

Is this product dead? Has there been no feedback for months?

Fileupload after Upgrade to 1.18.4 not possible

RKETECH — Mon, 24 Aug 2026 09:04:50 +0000

Hello everyone,
I updated from version 1.18.3 to the current version, 1.18.4. I performed the upgrade according to the instructions (the old FTP folder is still available).

The ticket system itself is running without issues, but two things are no longer working:

1. Uploading files within a ticket – the following error occurs - File Upload Error.png

2. Insert a Screenshot in a ticket - Just a small thumbnail appears here.

System-Info:

osTicket v1.18.4 // osTicket-1.18.4-Awesome-101
PHP 8.2.30-nmm1 // MySQL 10.11.14 // Apache

No root Server, Ticket System is hosted since Years on All-Inkl. Webserver.

I suspect there's something wrong with the upload—both issues are related to that. Does anyone have any ideas?

File-Upload-Error.png

Access to Downloads for Older osTicket Awesome Versions

astaadmin — Mon, 03 Aug 2026 09:50:59 +0000

Hello,

I previously purchased older versions of osTicket Awesome and still need access to the corresponding installation files.

Could you please let me know where I can download the older releases? I could not find an archive or a download section for previous versions.

Is there also an official GitHub, GitLab, or another repository that customers can clone to access the source code and specific release versions?

Since I paid for these older versions, I would appreciate it if you could restore my download access or provide direct download links for the versions included with my purchase.

Please let me know if you need my order number, account email address, license information, or any other proof of purchase.

Thank you for your assistance.

Multiple arrow appears

telemedia — Thu, 23 Jul 2026 08:59:27 +0000

Every time I go back from a ticket, an arrow appears in the second column.
So it displays correctly by default. I open a ticket, then click the back button (Browsers back button), and there are now two arrows. I open another ticket, then click the back button, and there are now three arrows—and I can repeat this as many times as I want until I refresh the page. The problem is persist in Safari browser and Chrome browser too.
I use osTicket 1.18.4 and PHP 8.4.23 with Debian 13.

green_arrows.png

Dark mode unavailable for non admin agents

ssm.silesia — Wed, 15 Jul 2026 06:03:53 +0000

Hi,

Dark Mode doesn't work in latest version 1.18.4-Awesome-101. I think it is due to fact that it has been moved to Theme Settings which are unavailable for normal, non admin agents.

Using moon icon in the navbar redirects to the /index.php#behavior.

RE: Osticket v1.18.4 top menu is missing under mobile

telemedia — Fri, 10 Jul 2026 09:48:13 +0000

I tried Moonlit Ocean, and the toolbar is showing up, so the Cobalt Sea theme is wrong.

Osticket v1.18.4 top menu is missing under mobile

telemedia — Fri, 10 Jul 2026 09:44:58 +0000

I updated from the latest version 17 to 1.18.3 and then to 1.18.4, and the top menu bar isn't showing up on iPhones (attached screenshot.png)
We use Iphone 15 and 17. I tried light and dark mode under iphone, but it's wrong with both settings.
We use cobalt sea them under OSTicket Awesome.

screenshot.png

RE: MergedEvent crashes on PHP 8 when agent name contains URL-encoded characters

stevland — Tue, 30 Jun 2026 17:21:48 +0000

Hi Carsten,

It's been a week and you haven't replied yet. I'm sure you're busy. I didn't want your effort to go to waste and I didn't want to pester you so I went ahead and posted that Issue on GitHub:

https://github.com/osTicket/osTicket/issues/6962

Hopefully an upstream fix will be released for this soon. I will mark this 'Resolved' for now, but if I notice that Enhancesoft post a fix for this I will try to post an update here. Cheers.

RE: Priority Status Display Does Not Match Demo

stevland — Thu, 25 Jun 2026 02:20:12 +0000

Hi Detlev,

Apologies for the wait on this one. It took longer to land than we'd hoped.

The fix has shipped. The color-coded priority column now renders correctly no matter what language your install runs in — it's no longer tied to the literal English word "Priority," so it'll work on your German install without the workaround.

One thing on the version number: we'd said this would land in osTicket-1.18.3-Awesome-107. In the meantime osTicket put out a security release (1.18.4), so we rebased onto it and reset our build number — what we'd planned as -107 shipped as osTicket-1.18.4-Awesome-101. Same fix, new base. As a bonus it also rolls up osTicket's June 2026 security patches, so it's worth grabbing regardless.

You'll find it in My Account → Downloads, and the release notes are here: https://osawesome.com/documentation/release-history/#1-18-4-awesome-101

After upgrading you can name the Priority column whatever you like in German — the workaround is no longer needed.

Thanks again for the clear report, and thanks to chrswsmn for the workaround in the meantime. You're both credited in the release notes.

RE: MergedEvent crashes on PHP 8 when agent name contains URL-encoded characters

stevland — Tue, 23 Jun 2026 18:34:32 +0000

Thanks for the detailed write-up, Carsten. You've done the investigative work here and your analysis is correct. The {somebody} placeholder is expanded by template() before sprintf() runs, so any URL-encoded characters in the resulting HTML (like %C3%B8 from "Sørensen") land in sprintf() as format specifiers. PHP 7 would silently ignore unknown ones; PHP 8 throws a ValueError. Your suggested fix is sound.

This is a bug in osTicket core (include/class.thread.php) rather than something osTicket Awesome modifies, so as a matter of policy its not something I can patch on our end (I don't patch upstream issues in osTicket Awesome as doing so would create too much chaos over time).

What I can do is take your report and open an issue on the osTicket GitHub tracker on your behalf. You've already written the hard part. I'd send you the link so you can follow it upstream.

Would you like me to do that? Or perhaps you would rather do it yourself and receive all of the glory. Let me know which you prefer.