Upgrade from osTicket — Windows IIS, Subdomain

This guide will help you upgrade from osTicket (which you already have installed in a subdomain on your self-hosted Windows IIS web server) to osTicket Awesome.

If you are using a Linux server, or are installing to a directory (rather than a subdomain), please go back to this menu.

When your osTicket was first installed, you (or the person who installed it) chose the name of the subdomain that it was installed into. Common names that people use are osticket, helpdesk or support.

For the purpose of these instructions we will assume that your website is www.your-domain.com and your current osTicket installation is in www.support.your-domain.com

Go to Admin Panel > Manage > Plugins

Make a note of any plugins that are installed and Enabled

Open includeost-config.php

Make a note of your Database Options

Go to Admin Panel > Settings

Switch your old osTicket to Offline

Backup your database using one of these methods

• phpMyAdmin

  Open phpMyAdmin and select your database

  Click Export

  Select Custom

  Make sure all Tables are selected

  Select Add Drop Table

  Click Go

  
• HeidiSQL

  Sign into a session using your database credentials

  Right-click on your database and click Export database as SQL

  Specify your backup options

  Specify a backup file location

  Click Export

  
• Windows Command Prompt
  Command Prompt

  REM Run Command Prompt as an Administrator
  C:> mkdir %HOMEPATH%Documentsosticket-db-backup
  C:> cd "C:Program FilesMySQLMySQL Server 5.5bin"
  C:Program FilesMySQLMySQL Server 5.5bin> mysqldump osticket_ -u root -p --single-transaction --quick --lock-tables=false > %HOMEPATH%Documentsosticket-db-backuposticket-backup.sql

Navigate into your subdomain root directory. Create a support-old directory to backup your old osTicket files. Move the old osTicket files into that directory.

• Windows Explorer

  Open Windows Explorer and navigate to your subdomain root directory

  Create a support-old directory

  Move all of the other directories and files into the support-old directory

  
• Windows PowerShell
  PowerShell

  PS C:> cd C:inetpubwwwrootsupport.yourdomain.com
  PS C:inetpubwwwrootsupport.yourdomain.com> mkdir support-old
  PS C:inetpubwwwrootsupport.yourdomain.com> Move-Item -Path @(dir -Exclude support-old | % FullName) -Destination support-old

Download and extract the latest osTicket Awesome .zip. Move the contents of the upload folder to your subdomain root directory. Delete the upload folder.

• Windows Explorer

  Download the osTicket Awesome installation .zip to your computer

  Extract the .zip file

  Open the upload folder

  Select All files and copy them to your subdomain root directory

  Delete the upload folder, README.txt and the osTicket Awesome .zip

  
• Windows PowerShell
  PowerShell

  PS C:UsersYourNameDownloads> Expand-Archive osTicket-*-Awesome-*.zip
  PS C:UsersYourNameDownloads> cd osTicket-*-Awesome-*
  PS> Copy-Item upload* C:inetpubwwwrootsupport.yourdomain.com -Recurse
  PS> Remove-Item upload, README.txt, osTicket-*-Awesome-*.zip

Copy ost-config.php from includesupport-old to include

• Windows Explorer

  Copy ost-config.php from support-oldinclude to include

  
• Windows PowerShell
  PowerShell

  PS C:> Copy-Item C:inetpubwwwrootsupport.yourdomain.comsupport-oldincludeost-config.php C:inetpubwwwrootsupport.yourdomain.cominclude

Go to www.support.your-domain.com/scp and log in

If required, complete the database upgrade process

Switch osTicket Awesome to Online (Admin Panel > Settings)

Now take a look at our post-installation tasks