That's what I do, and I recommend you keep a text file with a list of each file you modified when hand-translating. If you upgrade to a new version it...

That problem is with OSTicket itself. It crept up a few versions back and has never been addressed. That unfortunately is the sad truth with OSTICKET....

FYI I have solved it. Clearing the server's cache fixed the issue.

I just checked the file in questions and the part mentioned on the last line is not there. I guess the error was corrected in the currently available ...

I've reported the same issue in 2019. Apparently, it is a problem with OSTICKET itself.      

Poor Steveland, are you alone doing all the releases? :-/ Anyways, hope you're doing well and please give us some updates when possible, thanks!

yeah, sorry

Hi, in case this can help your troubleshooting for future release, this is what the same exact install looks like before I start customizing it. Top s...

Ah, I see, that's a bummer! I'll have to translate some stuff in the php files. Thanks for the clarification!   I hope they fix it for 1.14, I'...

Yes, I use the fr pack. I used the css code you provided, but 500 makes it impossible to know which menu you are in at the moment so I'll play with it...

I know it's a late thread reply, but I must congratulate you too on a stellar job. The admin theme customization panel is an impressive addition too. ...

Yes I did, I also cleared the server cache in case. The ticket client side menu is fine, it's only the agent/admin panel that appear so thin and small...