Good Day @stevland, Thanks for the explanation of the intention of the feature (or that it is missing). I appreciate that. Have a great day!

I should point out that after updating to the latest version of OSTicket Awesome (to try out the new dark mode), these issues appear to have been fixe...

This queue (which is the top level "open" queue) has 38 tickets listed but states there are 58 tickets in it.  It even has the option to navigate...

This queue only has 11 tickets in it but it states there are 33 tickets.

This queue only has one ticket it in but the count at the bottom states there 23 tickets.

Here is one ticket that this issue happened on.  Our Team Member (Jonah) did not receive any e-mail when the client "Saleh" responded to the tick...

Bump

Good Day, This fix (upgrading to Revision 2 from Revision 1) worked for us as well! Thanks for the quick turn around on this! Have a great day!

Hi All, I am as excited to see the newest version of OSTicket be adopted and transformed into what we know and love by the OSTicket Awesome team howe...

Good Day All, Just wanted to check in and see where this might be at. I just looked back at the OSTicket forum that this is all discussed on and the...

Agreed!  It has been game changing for us in our MSP business as well.  Very good work to the OSTicket Awesome team!

Bump. We had to temporary re-enable our basic authentication IMAP protocol to get our e-mail fetchign to work again.  With this being said, Micr...