Sorry for the delayed response, @rzarate. Thank you for the screenshot. It took me a while to reproduce the issue, and it only happened once on my en...

Hey guys, just so you know the tool tips will be back by popular demand in the next release.

Hi guys, To fix this issue, please edit /open.php and replace its contents with the code on this page. Or wait for the next release (osTicket-Awesom...

Thank you @delta-assurances for posting this issue and your solution. Rather than editing scp.css, here is what I recommend to fix this issue. Add t...

P.S. My guess is that when you click —Empty— a little window will pop up that will allow you to edit the field without editing the ticket. This is a...

Hmmm. Have you cross-referenced your original osTicket installation? (You did keep a backup, yes?) I'm wondering if Enhancesoft has changed the way t...

It seems to me that those 4 phone number fields are something that someone has added on your end. It is unique to your installation. Have you tried l...

Hi @ramonb, I like the idea... I'm imagining it would work similar to how Conversation View works in Gmail. All the past messages are collapsed excep...

Hi @Absolute, Thank you very much for taking the time to post your screenshot... it made this very easy to understand and fix. The fix will be integ...

Thanks for your support everyone!

any advice on how to properly upgrade the theme [from 1.10.x to 1.11.x]? Hopefully you still have a separate osTicket core installation. You'll need...

@lucn, The missing attachment issue is now fixed in the latest release (osTicket-Awesome-1.11-v1.0). Thank you!    

Hmmm. Try this... html, #osticket, #ostawesome, #footer { background: <your color here> !important; }

haha.. unfortunately so..

I second this issue.. ie11 is a highly used browser so for this not to work is a real issue.

If you're interested, I just released osTicket-Awesome-1.11-v1.0.

That sounds very odd. The Open link should always be there. But you can always click your company logo to get back to the main list of Open Tickets as...

Truthfully, I am still struggling with this one. I understand what the issue is but I haven't figured out a resolution (yet). I am working very hard...

Thanks for reporting this. But, unfortunately, this is an issue with osTicket's language pack and can only be properly fixed through the following cha...

I'm sorry for the delay in responding! While I am not sure what is causing this glitch on your end, all of this code has had to be reworked for 1.11....

Hmmm I'm sorry @Energy but I cannot think of what you must be referring to. Can you send a detailed explanation or -- better yet -- a screenshot?

Ah, yes. The ability to change the ticket priority from the ticket list is an osTicket Awesome-only mod that has been troublesome. It is being remov...

Thank you for taking the time to post this screenshot. This issue will be fixed in the next release.

Hi guys! Thank you all for your continued support and enthusiasm. I have been working tirelessly on a 1.11 release, which is almost ready. It has ta...

Hi @Absolute, That isn't an osTicket Awesome question... it is a question specific to osTicket's core functionality. You're best bet is to ask this...

Where can I translate the languages? I have added them now but when I change it in the frontpage it shows a mix of french and english with german. Y...

#footer { background: <your color here> !important; }

@av-visionen The missing attachments is a known issue that will be fixed soon. I'm glad you were able to sort out your other two questions.

Thank you for taking the time to point this out, @Alexander. It has been fixed.

Hi Adrian, I just noticed the same thing yesterday! I don't know if Enhancesoft sent out an email notification, but I know that I did not receive one...

O, Canada! I'm glad you're happy. 🙂

Is the loading animation missing when your Clients open a ticket, or your Staff, or both? I think the HTML code for the Staff side loading animation ...

Given that I am Canadian myself, that seems like a reasonable request to me. I will add it to my list of things to do for a future release. In the m...

I'm not sure how that happened, but this will fix it. Add the following code to /osta/user-styles.css .pull-right#nav a:hover,.pull-right#nav a svg:...

@jschrader@myios.com, Thank you for taking the time to report this and to look into it further. Your suggestion is likely valid. I do not recall dis...

@digitalis-france I added a photo to an FAQ item in the demo which you can see here: br /> I am able to create a PDF that successfully integrates th...

I haven't run into this but it sounds frustrating. I will look into it.

when I generate a pdf in the faq I don't know what you are referring to. Please explain where you generate a PDF. Is it on the Client or Staff side?

@lucn, Thank you for reporting this. Working on a fix.

Database errors do occur in osTicket from time to time and are not necessarily related to osTicket Awesome. One thing that jumps out at me though is ...

Yikes! In that case, thank you for letting me know. I will look into this.

@aeromarine No, you aren't missing anything. Unfortunately this is a known issue and it will be fixed in a future release. Thank you for your patien...

@dezinekc I'm sorry for the delay in responding, but I am glad to see that you worked it out. Your installation is looking good. The one thing I wou...

@gaetan.hardy Sorry I cannot be more help with these issues. I do not have access to an IIS server to play with. Once again, @City of Alton, I appre...

Hi Adrian, These instructions assume that you are using osTicket-Awesome-1.10.4-v1.0 or newer. Download united-kingdom.svg to your computer Uploa...

I'm looking at your landing page in Edge and FF and, indeed, all of the SVG icons are blacked out on my end as well. I find many instances of the fol...

@jschrader, Whoa, that is a truly bizarre issue you have there! I would describe it like this: All .svg images appear with a black or white* overla...

Hi @BiscomTicket, Thank you for purchasing osTicket Awesome! I'm sorry, I do not create invoices for osTicket Awesome. Please use your PayPal trans...

Thank you for your persistent suggestions, @aeromarine. I have implemented the changes as you've requested, which you can review here. These changes...

@sgps, Yikes, it has been 3 months... I have been meaning to get back to you. Sorry for the delay. If you're still having this issue, it turns out t...

Hi guys, Unfortunately in an attempt to fix another issue I created a whole new one. Without going into all of the messy details I have to completel...

@astswiss That's weird. I don't encounter this issue while using the German language pack in the demo. But the demo is obviously using a differen...

@lafr Thank you for taking the time to post this and also the fix that you came up with. Oddly, I can't seem to reproduce your issue though. Lookin...

@visimitra Thanks again for posting this screenshot. This is actually a part of the same search issue that you submitted in an earlier post. Withou...

@visimitra Thank you for taking the time to post these screenshots. The search issue is a major bug that I am working to fix for the next release. ...

I'm sorry @fedefarma, I just rediscovered this thread and realized that I dropped the ball on this. Are you still experiencing the issue?

Hmmm I suspect that this isn't an osTicket Awesome issue. Please try adding an attachment through your old core osTicket installation and verifying w...

Hmmm that sounds really odd. Is it still an issue for you? If yes, please try one of the following 2 options to see if it resolves the issue: 1) Rep...

@ewistrand My apologies for misleading you... the version of osTicket Awesome used in that mock-up is for 1.9.x. The whole layout has been redesigne...

Sorry for the delayed response. It appears that I added "Company Name" as a custom field at one point. If you haven't figured it out already, you'll...

Hi Jamie, I am 99% certain that the info you've found in the osTicket docs pertain only to 1.11-RC1 (for now). Unfortunately the Docs do not specify ...

The problem is that you need to be logged into this website (as a paid customer) in order to download files. I suggest that you download the package ...

Hmmm. I can't seem to reproduce this issue. Within the demo I am able to successfully create new users, register them and then delete them. I have ...

@thomas.mccall This is my first time encountering anyone using an alternate table prefix. I wonder why you guys decided to go with that? Anyway, it a...

@astrialearning Please see the 2nd item on the following page to resolve your issue: /p>

Sorry for the delayed response. I can't seem to reproduce that issue using 1.10.1-v.1.4, so I would suggest upgrading to that version or something ne...

Using the \support-old installation, do the pages also have trouble loading or does the system perform as one would expect?

I am happy to help, @cbasolutions. But for this type of sinereo especially I really feel that you need a working osTicket core installation. All you...

I'm sorry, you were correct... I was confused about what I was meant to be checking and my screenshot is actually from login.php. You are also right ...

So I installed the stock Google oAuth plugin into a copy of osTicket-Awesome-1.10.4-v1.0, configured and enabled it. It appears to be cooperating with...

I'll install the Google oAuth plugin and have a look.

Are you trying to use the LDAP plugin, HTTP/Webserver authentication or...?

@sgps, UPDATE: This issue occurs on both of my unmodified 1.10.2 and 1.10.4 installations which both use my demo database. br />br /> Therefore I th...

@sgps Thank you for pointing that out. I can't believe I hadn't yet noticed that the user search is broken. It isn't an osTicket Awesome problem tho...

I'm sorry, I'm at a loss. I can't see anything wrong or think of any reason that your system is loading irregularly. I see that your osTicket Awesome...

It is hard to explain what CSRF Tokens are, but it is an osTicket security function. And those warnings are competely normal in osTicket. Notice that ...

You posted the same information as before. Please post your System Logs (Admin Panel > Dashboard > System Logs).

any phone tries to load the page it takes like 2 or 3 minutes Is it limited to page in the Client Portal, the Staff Portal, or is this happening wit...

also we have deactivated the APCu Actually what I was trying to say is to make sure that you do have APCu activated because it helps to speed up osT...

BTW the latest updates include full support for the Swedish language and I also got rid of the confusing language icon.

Yes it must have a different permission setting. The api/pipe.php file needs to be 755 to be executable. If you look at it using FileZilla, it will lo...

Please copy and paste the contents of your Information page (Admin Panel > Dashboard > Information). It will look like this: About this osTicke...

Hi @aeromarine, I disagree. There are always a few things I would improve, but I think the Client Ticket View page looks fine. It is highly stylized ...

No worries, @anderson!

Hey @fedefarma, I'm still awaiting your response to my last message, but when you have a few minutes, please install this fix first and see if it hel...

LOL didn't you see my last two messages above?!

P.S. Please go ahead and delete my Agent account now. 🙂

Fixed it! In Admin Panel > Settings > Tickets you didn't have a check beside "Exclude answered tickets from open queue." Apparently this is en...

Hey @Thomas Bosbach, It would be really helpful if you could compare your working api/pipe.php file to the one that comes with osTicket or osTicket A...

You are using osTicket-Awesome-1.10.1-v1.3. I haven't received any complaints from anyone regarding page load times using that version, and it has b...

Hi @anderson, I logged into your Admin Panel and had a look. It is a very strange issue! I will look at it again tomorrow and think about it some mo...

Just for the record, the print from osticket core is from other installation I just use for example purpose That is good to know. It explains why t...

This is a really weird situation. I cannot think of what could cause that. Wait. I notice that osTicket core shows how many Closed tickets you have. ...

Your screenshot appears to be a mix of osTicket core and osTicket Awesome. Try clearing your browser's cache and let me know whether or not it fixes ...

>I’m having an issue with the template, the first time any phone tries to load the page it takes like 2 or 3 minutes What version of osTicket Awes...

Great!

The image isn't a part of osTicket Awesome, it is something that you've added to your osTicket. Have you tried going to Admin Panel > Settings >...

Hi @ghapios, None of the 1.10.x versions require a database upgrade, so upgrading osTicket or osTicket Awesome is very easy. Set the system to offli...

I'm really sorry, @Thomas Bosbach. I forgot to respond to this post from a long time ago until another customer pointed it out to me tonight. Did you...