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Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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Dear Team,
We have done some small customization in OSTicket but when we upgraded to OSTicket Awsome it is not supporting the customization.Need some help to overcome this problem.
Sorry for the very late reply, but here is the answer you are looking for:
https://osticketawesome.com/troubleshooting/reapplying-mods-after-upgrade/