Have you checked these first?
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Alerts, when notes posted on tickets, are not translate.
I think osticket change the way is "made" this string ...
i add this 2 lines and problem was fixed.
'Internal note' => 'Nota interna',<br />
'%s: %s posted successfully' => '%s: %s incluida satisfactoriamente',
Hmmm... which language pack are you using?