Thank you very much for taking the time to clarify this. It will be fixed in the next release.

Okay, I have added %{ticket.thread.lastmessage} to the Response/Reply Template of my own company's osTicket-1.12-Awesome-105 installation. Go ahead a...

By "latest update" I assume you mean osTicket-1.12-Awesome-105, yes? Please clear your browser cache and try again. If the issue persists, let me kn...

That is a good point. I also find it annoying to have to use the keyboard to submit the search. I will address this in the next release.

Unfortunately, a 500 error is a very generic server-side error that tells us almost nothing. There will be more information as to what is going wrong ...

@Code54, Regarding osTicket Awesome, there is nothing that should change the way templates work. When problems such as this arise, the first step is...

@graphskill, Thanks for the animation. Your "back to top" button is definitely messed up! (It is also meant to be on the left side of the page). Hav...

Indeed, a "back to top" button has been implemented in 105. And you only have to scroll down 600 pixels for it to become visible.

Hi techcare, This has been fixed. Please upgrade to osTicket-1.12-Awesome-105.

Hi @lafr, Thank you for taking the time to post your solution. Unfortunately I don't really know what glitch this is meant to fix. If you could take...

Hey @jaypi, Thank you so much for taking the time to share your information. I never would have thought to uninstall APCu!

Hmmm I don't know what could cause this. If you are still having trouble and would like me to look into it please create a temporary agent account (A...

That is a good point... thank you for pointing that out. It will be addressed in the next release, but for now if you want to hide that search box yo...

I finally found a fix for this! It will be included in osTicket-1.12-Awesome-105. Thanks again for the detailed report.

Thanks for the update. I hope you get it sorted soon!

Hi @jaypi, I haven't run into or even heard of that issue before. My first guess is that it has something to do with the fact that you are using ngi...

Thank you for taking the time to point out these broken translations, @derchris1983. They will all be fixed in the next release, osTicket-1.12-Awesome...

Hi Julian, Sorry for the delayed response. Yes, I do offer offer such customizations. In fact, I'm wrapping up two big projects right now. I can b...

I'm glad you worked it out. Thank you for the positive feedback. And Google Fonts is a feature I've been thinking about for a while. It will probably...

Sorry for the delayed response... I didn't see this until now. I don't know of any reason why it wouldn't work. If you are still having trouble, I'm ...

Hi @Absolute, I see what you mean, but the same it true in standard osTicket: Therefore, this question pertains to osTicket, not osTicket Awesome....

Anyway, all you need to do is open /index.php in the root of your osTicket Awesome directory. Delete lines 66 and 75 <?php echo __('Please provid...

Thank you for giving me access to your installation, @fachmarkt!

Hi webtekpc, Can you post a screenshot?

Fixed!<br /> <br /> If anyone else has this issue, the quick fix:<br /> <br /> Admin Panel > Settings > Tickets > Set...

@fachmarkt, I figured out what is going on with your second issue. All of the ticket subjects that have lost their link are really long and have bee...

@ITmgmt Thank you for confirming this.

@fachmarkt That was easy … Easy for you. : P I cannot click the Topics we can see in black color… whats going wrong here? I don't know. Are t...

Hmmm I wouldn't think so but I'm not really sure. FTP?

Thank you for providing access, @techcare. I noticed something else that seems to be related. In the desktop layout when I click on a navigation link...

@fachmarkt. I was able to successfully access your osTicket Awesome installation and track down the source of the issue. Thank you. You are using the...

This same display glitch was reported once before by a user in the osTicket.com forum. He later claimed that the issue was resolved, although I wasn't...

I'll marked this Resolved for now, but I am happy to investigate further if you wish me to do so.

I still can't reproduce the issue on my end. With Allow HTML selected the redactor toolbar is present, when deselected it is not. So unfortunately ...

Hi techcare, Thank you once again for your reports. Here's a fix for the reply color: .thread-entry.response .header { background: #b2e9f1; } .thr...

Sorry, not in this instance. It probably looks like something that would be easy to do. But it's like asking to change the support beam in a building...

I'm at a bit of a standstill with this one, guys, but I'm still keen to figure it out. @fachmarkt have you had a chance to figure out why your system...

Hmmm this is really odd because it should be working. I just installed the same source files that you downloaded yesterday to test it. Could you plea...

Thank you for taking the time to report this and offering your fix, @mfoston. Unfortunately I can't seem to reproduce this glitch, however. I'm no...

Hmmm. It's obviously a subjective thing, because I prefer it thinner myself. But I will take it under advisement!

Oh! Safari. Yes, I see that now. Thank you for letting me know. The fix will be included in the next release.

I've never seen that. Try clearing your browser cache. If that does't work, try adding this to /osta/user-styles.css: form#users-list table.list td...

@fachmarkt, Unfortunately I cannot log into your installation. I received this really weird email from your osTicket today:

@techcare, Fair enough. I shouldn't have said that there is no file named tickets.php. What I should have said is that the code in @Aliplast's screen...

Hi @techcare, Regarding the name spacing, I'll have that section all fixed up in the next release: Another thing I’ve noticed is that when I’m in...

Glad to hear it, Steven.

Thank you for the screenshot, @Aliplast. But unfortunately it has only made me more confused! (⊙_⊙) I can't see anything terribly wrong with the code...

I agree that this should be an option. I've added it to my list of ideas for future development.

I emailed a copy of the file to both of you to be certain.

Yes, there are no errors in the demo installation even when using the German language pack. 😐 Please right click on the link to download.

Hi @pensareweb, Searching by Subject works for me: If you would like me to look into this for you I will need you to create a temporary agent ac...

Hi guys, Please right-click and download this file. Upload it to /include/staff/templates. Let me know if it fixes the issue on your end. Thank yo...

Thank you for the reports, @fachmarkt and @Aliplast. I am trying to figure out what could be causing this on your end. Unfortunately I can't reproduc...

Hi @techcare, Your user name checks out. 😉 Thank you for the report. The main issue here is the section that needs to move down and to the left. ...

Ah ha! I never would have thought of that, @biggby. Thank you for taking the time to come back and explain. Perhaps it will come up again one day.

As you may have noticed I revamped this website. But I lost a few forum posts in the shuffle. It appears that one of the missing ones is from you. I ...

I still miss the translation for column headings Oops! This oversight will be addressed in the next release. a possibility to change ‘predefined’ s...

Yikes! I figured out how to fix this. Doing so will probably break something else. I will figure out exactly what is going on for the next release. ...

I have hacked the Tasks submenu items into osTicket Awesome's mobile menu in the new release, available now. The Open Tasks layout has been fixed as w...

Hi @netctrlsupport, If I am understanding you correctly, you'll find that a similar feature has been added to the latest release, available now. Chec...

Kindly disregard my last message. The real fix is to open /include/staff/footer.inc.php and simply change line 16 from <!-- osta --> to <...

This issue has been fixed in the new release, available now. Thank you for your contribution.

Fixed in the new release.

Nice one! Thank you for the fix.

Have you resolved this?

You're welcome. Admin Panel > Manage > Plugins Did you guys not install it yourselves? It was included in osTicket Awesome, many versions ago...

You can add your own custom CSS to /osta/user-styles.css. It is the last style sheet to be loaded by osTicket Awesome, so anything you add to this fil...

While it looks like a great mod, I try to avoid integrating to many mods into osTicket Awesome (other than all of my own modifications, of course). ...

Hmmm... which language pack are you using?

Hi Starcore, I took a close look at the source code for the latest "German mod" (osTicket-1-11-0p0_free) and compared it to regular osTicket 1.11. I...

Thanks for your patience guys. This has been a nasty bug to track down. In fact, I still haven't figured out the exact cause. But I have a temporary ...

Hmmm. The short answer is /osta/css/themes/custom.css Although I find it odd that you are using a custom color scheme successfully, but all of the c...

Interesting. Thank you for your information, @it-supportlindner. I stand corrected, @netwatch. It isn't something limited to your environment. It is...

Speaking of which, if you see any of my osTicket Awesome Google translations (especially in the Agent Panel > Theme section) that can be improved, ...

The way the ticket list table now displays in mobile view involved some advanced hackery. Long story short the only way to display the table headers (...

It was the TinyMCE plugin. I disabled it and cleared the browser cache. Now everything works as expected. The TinyMCE plugin is no longer developed o...

Thank you. That style has been moved to .client-desktop.css where it belongs. 🙂

BTW this is fixed in osTicket-1.12-Awesome-103, which is now available to download.

Hmmm. Please don't misinterpret me, I am very motivated to help you resolve this. But I haven't encountered this on my end. And I have been though the...

Oh ya, I didn't notice that. It is actually because of an oddity with osTicket's code. I submitted an issue report here. I added it to my list to r...

I've been struggling with how to represent the idea that there is a reply waiting. I wanted to make it something that everyone can easily understand. ...

I will mark this as resolved for now, but feel free to respond if you haven't sorted this out yet.

Hmmm. Perhaps you should try clearing your browser cache. I haven't received an email notification from your osTicket regarding a user account. You ...

FYI osTicket-1.12-Awesome-103 is now available.

FYI osTicket-1.12-Awesome-103 is now available.

Added to list, thank you.

Cool. Thanks for your patience. You have given me too many options. I can only use one translation after all. Should I go with these? Fällig am Gesc...

I'll have a patch ready tonight or tomorrow with all languages. But if you want a quick fix for German you can add the following to /osta/user-styles....

I'm sorry, I think I misunderstood what we were talking about. There was an issue previously where custom fields would not show up. This has been fi...

I'm curious... are these translations from Google really bad? Ticket Number Last Updated Subject From Assigned To Due Date Close Date Date Created De...

Thank you for the screenshots... very easy to understand! I forgot to include those translations. I am working on it right now.

Yikes. My comment got muddled with html. Let me try again: Change "upload-dir"=> ROOT_PATH . "/osta/uploads/", to "upload-dir"=> ROOT_PATH ....

I use 7-zip on this end, which explains why it was the one thing that worked for you. It turns out I haven't updated it in a long time... I've been r...

Thank you. Fixed in osTicket-1.12-Awesome-103.

I really appreciate the detailed instructions. I now see what you are referring to. It is an odd one. Short of removing the animation as you've sugges...

If you would like me to investigate this further for you I will need you to create a temporary agent account for me (Admin Panel > Agents > Add...

I see you are using a Mac. What browser are you using? Even on my Mac, using Safari, I don't have this issue while browsing the demo.

The next version osTicket-1.12-Awesome-103 will hopefully be out later today!

Two options to fix this: 1. Please try upgrading to the latest version (Revision 103), which will hopefully be released later on today OR 2. If you...

Open osta/functions.php Change line18 from "upload-dir"=> ROOT_PATH . "/osta/uploads/", to "upload-dir"=> ROOT...