Have you checked these first?
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Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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current version of osticket-awesome : osTicket-Awesome-1.10-RC.2-v1.12
-Graph in the dashboard is not working no display on the graph only number.
-Ticket status remain closed despite adding a new comment.
I'm sorry for the delay in replying!
You may want to upgrade to osTicket Awesome 1.10.1 to address the Dashboard graph issue.
If you prefer to stick with RC.2 you should try upgrading to osTicket-Awesome-1.10-RC.2-v1.13.
If you still have an issue with the Dashboard after upgrading, please post a screenshot and I will try to figure out what the problem is.
Regarding the 'ticket remains closed' issue... it is actually osTicket's default behavior. So it isn't actually an issue, it is by design.