Have you checked these first?
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
Note: Never paste the contents of your ost-config.php file here; it holds your database credentials.
Two quick checks before posting: try clearing your browser cache, and press SHIFT+O on any Staff Panel page to enter Safe Mode (a stock osTicket with no enhancements). If the problem still shows in Safe Mode, it's in osTicket itself, not osTicket Awesome. But let us know about the issue either way.
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
This forum is public. Never post order numbers, full license keys, email addresses, or payment details.
This is the place for general questions about how billing and licensing work — renewals, activation, staging slots, plan differences, and what happens when a license lapses.
For anything tied to your specific account, refund, or payment, contact us directly instead.
There appears to be a UI bug on the Update custom list screen.
When an item is disabled it not only disables its function, but also disables the ability to select it to be Enabled or Deleted.
Am I missing something and there is another place to enable this?
version: osTicket-1.14.2-Awesome-103
Hi @scottzsori,
Thank you for the screenshot.
This will be fixed in the next release.
But for now, please add the following to Admin Panel > Theme > Custom CSS
#list-tabs_container .disabled {
pointer-events: initial;
}