Have you checked these first?
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
Note: Never paste the contents of your ost-config.php file here; it holds your database credentials.
Two quick checks before posting: try clearing your browser cache, and press SHIFT+O on any Staff Panel page to enter Safe Mode (a stock osTicket with no enhancements). If the problem still shows in Safe Mode, it's in osTicket itself, not osTicket Awesome. But let us know about the issue either way.
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
This forum is public. Never post order numbers, full license keys, email addresses, or payment details.
This is the place for general questions about how billing and licensing work — renewals, activation, staging slots, plan differences, and what happens when a license lapses.
For anything tied to your specific account, refund, or payment, contact us directly instead.
osTicket Version :v1.16.3 (e148727) — Up to date
Web Server Software : Microsoft-IIS/10.0
MySQL Version : 5.5.45
PHP Version : 8.0.0
osTicket Awesome : osTicket-1.16.3-Awesome-101
The length of the selection box in the Create Ticket form sticks to the minimum length of the chosen item, making it impossible to visually choose further items from the list.
In the mobile view, this occurs on both the ticket fields and the custom form fields, but it can function well in the desktop view.
Would appreciate for an solution for this, thanks !
Is there any update for the above issue, appreciate if any advice or response, thank you very much !