Have you checked these first?
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Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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Missing the scripting to allow the agents to add pictures/files to the ticket while in the field. We cannot even see the area to add a picture.
I am sorry for the delay in responding.
Is this still an issue for you?
If yes, please let me know which version of osTicket Awesome you are using.