Have you checked these first?
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
Note: Never paste the contents of your ost-config.php file here; it holds your database credentials.
Two quick checks before posting: try clearing your browser cache, and press SHIFT+O on any Staff Panel page to enter Safe Mode (a stock osTicket with no enhancements). If the problem still shows in Safe Mode, it's in osTicket itself, not osTicket Awesome. But let us know about the issue either way.
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
This forum is public. Never post order numbers, full license keys, email addresses, or payment details.
This is the place for general questions about how billing and licensing work — renewals, activation, staging slots, plan differences, and what happens when a license lapses.
For anything tied to your specific account, refund, or payment, contact us directly instead.
Hi,
We created a dedicated link/merge button on the ticket view page.
The function works well, if the agent have ticket edit permission, but we want, the system do not check permission to ticket linking or merging, so all agent can use this function without any permission check.
If the agent do not have ticket edit permission, this happening: click the button, and showing an empty pop-up window.
Modification: (include/staff/ticket-view.inc.php)
Hi @nandor,
Hopefully you've also been asking these questions in the osTicket Forum... it's not really an osTicket Awesome questions and you're way more likely to get good responses over there.
Good luck!